Frequently Asked Questions

Camp FAQs

  • Have you made procedural changes due to COVID-19?

    Spatial distancing is a breeze at our expansive, outdoor properties. To ensure the well-being of our guests and associates we have modified our operations to help you access the great outdoors comfortably and safely. See our procedural changes.

  • Do you provide towels & toiletries?

    We provide towels, shampoo, conditioner, body wash and hand sanitizer. Our camps all have plant-based EO®️ bath products and hand sanitizer in both the private and public restrooms. We recommend that you bring any other necessary toiletries as we do not have any for sale at the camp.

  • Do you provide bedding?

    Of course! We provide all bedding including luxuriously soft sheets, pillows down comforters and blankets. Need additional blankets on a chilly night? We’ve got you covered!

  • Can I add a camp cot to my tent?

    We have full-size camp cots for an additional $25 per night for children under 18. One additional cot may be added to all tent types besides our Kids Tents and Safari Tents. Contact our reservations team to add a camp cot to your stay.

  • What are the shared bathrooms like? How many people share them?

    The shared bathhouses are in a separate building that feature fully private, lockable rooms with a hot-water shower, sink and flushing toilet. They are conveniently located a short 1-2 minute walk from the Safari tents. Our shared restrooms are regularly maintained and sanitized.

  • What are our food options? Are meals included?

    Most of our camps* offer locally inspired café-style dining at an additional cost. Enjoy our seasonally-rotating breakfasts, lunch, and dinner options at our on-site restaurant. Check out a sample seasonal food and beverage menu.

    Freshly prepared grab-and-go lunch items such as parfaits, sandwiches, and salads are offered at all camps throughout the entire day. Grab something to have during your outdoor adventure or enjoy it at our dining area at camp.

    *Please note that our Moab location does not offer dining, but does offer first-come, first-serve grills for personal use in our common grilling area. Grab-n-go provisions are also offered in the lobby marketplace.

    Under Canvas Glacier offers fast-casual, locally inspired dishes from our Embers Café. Enjoy iteams from breakfast and dinner ranging from fruit parfaits and wraps to fresh salads, sandwhiches and charcuterie boards.

    Start your morning with a latte, coffee or matcha from Australian-inspired premium coffee roaster, Bluestone Lane.

    Reservations are not required and we also offer Grab-n-Go breakfast and lunch items from our coffee and juice bar. Dining in a large group? Please let our staff know in advance so that we may best accommodate your needs. There is something for everyone on our menu including vegetarian choices, gluten-free options, and nightly specials.

    Breakfast: 7-10 AM

    Lunch: Grab-and-Go is offered all-day

    Dinner: 5-10 PM at all camp locations with the exception of Under Canvas Acadia, Under Canvas Great Smoky Mountains, and Under Canvas Mount Rushmore, which serve dinner from 5-9 PM

    Disclaimer: For health and safety reasons, we do not allow food inside your tents. We ask that you keep all food in a locked vehicle. Beverages of any kind are permitted in the tents.

  • How far away is the entrance to the National Park?
    • Acadia: 25 minute drive to Cadillac Mountain Trail in Acadia National Park
    • Bryce Canyon: 20 minute drive to the main entrance of Bryce Canyon National Park.
    • Lake Powell-Grand Staircase: 10 minute drive to Grand Staircase-Escalante National Monument, 20 minute drive to Lake Powell Wahweap Bay Marina, 30 minute drive to Horseshoe Bend.
    • Glacier: 10 minute drive to the West entrance of Glacier National Park.
    • Grand Canyon: 25 minute drive to the South Rim entrance to the Grand Canyon National Park.
    • Great Smoky Mountains: 20 minute drive to the main entrance of Great Smoky Mountains National Park.
    • Moab: 5 minute drive to the main entrance of Arches National Park and 20 minute drive to Canyonlands National Park.
    • North Yellowstone: 45 minute drive to the North Entrance of Yellowstone National Park.
    • Mount Rushmore: 10 minute drive to the Mount Rushmore monument, with views from camp!
    • Yellowstone: 10 minute drive to the West entrance of Yellowstone National Park.
    • Zion: 25 minute drive from the main entrance of Zion National Park.
  • Do you provide passes into the park?

    Park Passes can be purchased at the entry gate to the National Park. We do not sell them but we can always give recommendations on things to do in the park! Please see below for more information about park entry.

    Click the following links for more information about park passes and park entry:

    Acadia National Park

    Arches National Park (Under Canvas Moab)

    Bryce Canyon National Park

    Lake Powell-Grand Staircase

    Glacier National Park

    Grand Canyon National Park

    Great Smoky Mountains National Park

    Mount Rushmore National Memorial

    Yellowstone National Park

    Zion National Park

  • What is the closest airport?
  • Do you provide shuttles from the airport?

    We do not provide shuttles at any of our locations. We recommend you rent a car. This will be the quickest way to get to Under Canvas locations and will allow you to explore the nearby national parks and surrounding area on your own time.

  • What time is check in & out?

    Check-in: 3 PM – 1 AM.

    Check-out: 10 AM.

    Arriving late? No problem. Simply let us know so we can make note on your reservation. We do have staff available 24 hours a day for your convenience. Check out is by 10 AM. We cannot accommodate late check-outs.

  • Is there electricity in the tents?

    Just like camping, there are no outlets in the tent which means no mini fridge or coffee maker. However, there are battery powered fans & lanterns with USB plugs so you can charge at least 2 cell phones. If you need a powered battery for a CPAP or medical device just let us know in advance of your stay, so that we can request one. Powered batteries are available on a first come first served basis.

  • Is the camp lit at night?

    Yes, we use solar pathway lighting around camp but make an effort to limit light pollution at our eco-conscious locations, which allows you to take in your 1,000 star hotel room! The view of the Milky Way Galaxy is stunning from all of our locations. There are also lights on the reception tent, the shared bathrooms and all tents have USB-powered lanterns for use inside and outside the tent.

  • Are maps available for each camp?

    Yes, camp maps are available online at the bottom of each camp page. Use the navigation menu above to find your specific camp map. Please note that we do not guarantee camp sites, although requests can be made.

  • Can I lock the tent?

    The tents do not have locks. However, they do zip up with both an inner mesh netting, and an additional canvas exterior shell. We do suggest keeping all valuables such as cash, jewelry, cameras, passports, etc. with you or in a locked vehicle.

  • How safe is the camp?

    Our camp staff is available and monitoring our family-friendly camps 24 hours a day. Our staff is equipped with radios for site-to-lobby communication. We’re here to make your glamping experience comfortable, safe, and relaxing! Quiet hours are enforced after 10 PM.

  • Are you pet friendly?

    Yes, dogs are welcome! We have a $25 fee per pet, per night. Service animals are welcome, free of charge. We ask that they are please kept on a leash and the owner cleans up after them. Pets are not to be left unattended in your tent at any time.

  • How do I book an adventure?

    After booking a stay at your Under Canvas location of choice, our Adventure Concierge will reach out to help you get an adventure on the books. No need to reach out in advance. Please visit our adventures page for details on adventures offered at each location. If you have questions, please reach out to adventures@undercanvas.com.

  • What is your cancellation policy?

    Payment in full is required at time of booking to confirm your reservation. Reservations may be canceled up until 30 days prior to your arrival date for a 95% refund. Within 30 days of arrival date, reservations are non-refundable, non-modifiable, and non-transferable. Cancellations, for whatever reason, made within the 30-day window prior to your arrival date are non-refundable. This cancellation policy applies to your tent and any other add-ons/enhancements you book.

    Early departures or no shows will still be chargeable at their full rate. Cold or inclement weather will not permit refund for cancellation, unless the company deems the conditions make staying with us unsafe.

    To protect your stay at Under Canvas we highly suggest purchasing travel insurance.

  • How are additional people accommodated in the tents with 1 king bed?

    We can provide one camp cot with bedding for children 18 and younger for $25 per night. Larger families are encouraged to enjoy the convenience of our tents which include an adjacent Kids Tent.

    Pack-n-play cribs may be added to any tent style at no additional cost.

    Reach out to our reservations team to add a camp cot or pack-n-play to your reservation based on availability.

  • Are there fire pits outside each tent?

    In order to provide a safe camping experience, we have communal fire pits that are lit between 7 pm and 10 pm nightly. We also provide complimentary s’mores & roasting supplies. After all, what would glamping be without s’mores?!

    Each tent is equipped with a wood burning stove for heating the inside of your tent at nights.

  • Is there wifi?

    At Under Canvas we believe connecting with those around us and exploring the great outdoors is invaluable. For this reason, we do not have any WiFi at any of our locations.

    Want to unplug, be present, and unwind? Check out our Camp Programming page for an example list of on-site programs that may be offered during your stay.

  • Will my cell phone work at camp?

    The quality of coverage can vary based on location and service provider. We suggest checking the coverage map of your service provider.

  • Can I do filming or photography at camp?

    Filming and photo shoots require advance approvals. Location fees and proof of insurance may be required. Please contact marketing@undercanvas.com.

    For safety reasons, recreational drone use by any guest or member of the public is not permitted on or over any of our properties. Likewise, commercial use is also prohibited, except in limited circumstances when an approved operator has received written permission from the marketing team. This includes use associated with special events, marketing and in film/photo applications.

  • What should I pack?

    Be sure to check the weather before arriving and pack accordingly for all weather conditions. You may want to bring quality hiking shoes, backpacks, water bottles and a USB cell phone charging cord to use with the USB battery packs in your tent. Rain jackets are also advised, just in case! But not to worry, our tents are fully weatherized and are capable of handling common rainstorms! If you want a full packing list for the location you are visiting, check out the packing lists on our blog.

  • Can we park in front of our tent?

    There are central parking lots throughout the camps. The tents are accessible via a foot path. For those who have a hard time getting around, just let us know and we can assist you with a golf cart or request a tent closer to the parking lots for you.

  • Which tents come with the wood burning stove?

    All tent types besides our Kids Tents have a wood burning stove. Kids Tents are not equipped with a heating element. Wood is provided, along with a firestarter and matches. The stoves do help heat the tent quite a bit, but if you are traveling during the colder months, you may want to pack some warm clothes to ensure maximum comfort. If you have any trouble getting the fire started, feel free to reach out to our camp staff for assistance!

  • Do the tents have air conditioning?

    Our tents do not have air conditioning. If you are visiting in the summer please keep this in mind. They do have USB fans and misting systems to help cool the tents a little.

  • Do you have a pool or hot tub at the camp?

    Our locations do not have a pool or hot tub.

  • Is there a minimum stay?

    There are times when a minimum night stay in implemented. These minimums are non-negotiable and cannot be overidden.

    Most guests book multiple nights in order to enjoy our dreamy beds, stunning views and our staff’s efforts to make you feel at home!

  • Do you have any discounts?

    We offer a 10% discount to active AARP or military members. Please call 888-496-1148 to redeem. Proper identification will be confirmed during check-in. If no ID is presented during check-in, guests will not be eligible for the discount and will be charged the full reservation amount.

  • Are kids allowed? Do you have bedding for a baby?

    Absolutely! We offer the complementary addition of a pack n play to any tent style. Kids under 18 may also enjoy a camp cot with bedding (pillow, blankets, and a foam mattress topper for some added comfort!) for an additional $25 charge per night. Just let us know what you’d like to add and we’ll make your tent as cozy as possible for your little ones!

    Please note that cots and pack n plays are subject to availability.

  • Do you have quiet hours?

    Yes, our staff is there to encourage quiet time between 10PM and 7AM and ask all guests to be respectful of others.

  • What do I do if I left something at camp?

    If you’ve left something behind during your stay, go to www.ileftmystuff.com to report your missing item(s). Each camp has a unique client identification number that you will need to report and search for your lost item.

    Glacier Client ID: 94948

    Grand Canyon: 89068

    Moab: 77628

    Rushmore: 45283

    Great Smoky Mountains: 50552

    Yellowstone: 76102

    Zion: 61902

  • What is the weather like?

    Please be sure to check the weather before arriving and pack accordingly for all weather conditions. Due to the remote locations and frequent high altitude of our camps, the weather can be unpredictable. Occasionally, in a very dry summer, a fire ban can be in effect for a specific location. We recommend that you come prepared for colder evenings, particularly if using your wood stove becomes impossible due to fire restrictions.

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